24/7 Professional Dispatch for Taxi & Ride-Hailing Fleets
 

Enterprise-Grade Operations Without Enterprise Costs


Running a taxi or shuttle fleet puts you in an impossible bind:

  • Hire local dispatch staff for nights/weekends → Bloated payroll, high turnover
     
  • Skip nights → Miss calls, lose riders to Uber, damage reputation
     
  • Use a cheap bot → No driver chasing, no real dispatch, service is garbage

NITI solves this. 

We provide 24/7 professional dispatch and customer service for 50–500 car fleets—at 50–70% cheaper than Western call centers, with enterprise-grade SLAs, transparent dashboards, and zero hiring headache.

Your fleet stays in control. 
Your dispatch platform (iCabbi, Autocab, Cab9, TaxiCaller, Yelowsoft) keeps working unchanged. 
Our agents integrate into your workflow seamlessly.

Result: Full coverage, happy riders, lower costs, zero management overhead.

 

The Three Impossible Choices

Option A: 
Hire Local Staff

  • Cost: $35–50/hour fully loaded (salary, benefits, office,etc)
     
  • Coverage: Nights/weekends understaffed or over-hired
     
  • Turnover: 40–60% annually; constant retraining
     
  • Control: Your hiring/management headache
     



    Result: High cost, inconsistent quality, retention nightmare

Option B: 
Skip Coverage/Use a Bot

  • Cost: Cheap (bots start at $29–79/month)
     
  • Coverage: 24/7 but...
     
  • Quality:No real dispatch, no driver chasing, no incident handling
     
  • Rider experience: "Call us if the app doesn't work" = Customers leave


     Result: Low cost, but you lose customers to Uber

Option C:
 Use a Traditional BPO

  • Cost: $1.50–2.50 USD/minute or $5–12 USD/call (unpredictable)
     
  • Coverage: 24/7, but generic call-center staff
     
  • Quality: Calls answered, but no taxi-specific dispatch logic
     
  • Dispatch: None; you still manage drivers yourself
     
  • Reporting: Vague SLAs, hard to measure ROI

    Result: Expensive, mediocre, no real improvement

We Offer Option D:  "NITI"

24/7 Dispatch + Customer Service. Affordable. Professional. Proven.

Here's what you get:

✓ Full 24/7 Professional Dispatch
  • Real-time driver assignment (nearest by ETA)
     
  • Driver chasing (we call if pickup delayed)
     
  • No-show handling (instant reassignment)
     
  • Live rider updates on delays or cancellations
     
  • Not just call-taking; actual dispatch operations

✓ Integration Into Your Stack
  • Works with iCabbi, Autocab, Cab9, TaxiCaller, Yelowsoft
     
  • No software migration; no training fluff
     
  • Your data stays in your system
     
  • Agents log into your CRM/dispatch; no external exports

 

✓ Enterprise-Grade Customer Service
  • Inbound booking calls answered in <20 seconds
     
  • Fare quotes, ride status, lost property, complaints
     
  • Escalations handled professionally
     
  • Multilingual if needed
     
  • CSAT tracking & improvement loop

✓ 50–70% Cheaper Than Alternatives
  • 15 USD/hour (vs. 35–50 USD local hire)
     
  • 2.50 USD/trip (vs. 3.00–5.00 USD generic BPO)
     
  • Transparent pricing; no hidden fees
     
  • Scales with your business; pay for what you use
✓ Transparent Metrics Dashboard
  • Daily: Trips dispatched, AHT, CSAT, no-shows
     
  • Weekly: Trends, agent performance, cost/trip, forecast
     
  • Monthly: Deep-dive analysis, improvements, benchmarks
     
  • No surprises; you see exactly what you're paying for
✓ Risk-Free 30-Day Pilot  
  • Clear SLA targets 
    (99% calls answered, <3 min dispatch AHT, >4.5 CSAT)
     
  • Daily reporting; stop anytime if unhappy
     
  • No long-term contract lock-in
     
  • Prove it works before committing

Three Steps to 24/7 Dispatch

Step 1: Discovery Call
 

  • You tell us about your fleet size, dispatch platform, Pain Points
     
  • We outline a custom pilot plan with your specific SLAs
     
  • Timeline: This week

Step 2: Pilot Agreement 
 

  • 30-day trial with clear targets
     
  • Pricing locked; no surprises
     
  • SLA metrics defined 
    (answer speed, AHT, CSAT, no-show rate)
     
  • Stop clause: exit anytime if we don't deliver

Step 3: Go Live
 

  • We handle onboarding and integration with your system
     
  • Your agents use our dispatch team like they use any staff
     
  • Daily dashboards show performance in real-time
     
  • We optimize week-by-week

By Week 3: 
 

  • Missed calls drop to near-zero
     
  • Dispatch AHT improves 
    (faster job assignment)
     
  • Rider satisfaction increases (proactive callbacks on delays)
     
  • Cost savings vs. hiring local staff 
    (~$5k–15k/month depending on fleet size)

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