We Understand Taxi Operations.
Committed to Enhancing Fleet Operations Across Canada
NITI combines:
Taxi-Specific Expertise – We only do taxi/ride-hailing dispatch; we're not a generic BPO
Proven Playbooks – Every role, every workflow, every SLA target is documented and tested
Transparent Metrics – We show you exactly what's happening; no black boxes
Disruptive Pricing – Offshore economics + efficiency= 50–70% cheaper than competitors
We're not trying to be Uber.
We're not trying to build software.
We're solving one problem really well:
Making 24/7 professional dispatch affordable for small-to-mid fleets.
Why Choose Us ?
NITI Fleet Operations was founded to solve a simple problem:
Regional taxi and ride-hailing fleets can't afford 24/7 in-house dispatchers, but they can't afford to miss calls either.
We partnered with experienced offshore teams to deliver
enterprise-grade dispatch at half the cost—without sacrificing quality, security, or accountability.
Canadian management. | Offshore efficiency. | Real SLAs.
Unlike generic call centers, our dispatchers and Customer Support Team receive 6 weeks of specialized taxi training covering meters, zones, airport protocols, and peak-hour management—with 99% accuracy tracked and reported daily.
As a Canadian company headquartered in Calgary, we maintain full PIPEDA compliance and adhere to ISO quality standards, ensuring your fleet data stays secure while delivering enterprise-grade dispatch at affordable cost.
