Frequently Asked Questions.
01
Will our drivers and customers notice the difference?
No—in a good way. Your dispatch and booking workflows stay identical. Our agents integrate seamlessly. Riders get the same level of service (or better); dispatchers get faster job assignment and proactive no-show handling.
02
What if your team makes a mistake? Is there accountability?
Yes. We track SLAs daily (call answer speed, AHT, CSAT, no-show rate). If we miss targets, we provide service credits or exit clauses. You're not locked in.
03
What systems do you support?
iCabbi, Autocab, Cab9, TaxiCaller, Yelowsoft, and custom/in-house systems via API. If you use one of these, integration is straightforward.
04
Is there a setup fee?
No. You pay from day 1 of service. Onboarding and integration are included.
05
Can you handle surge pricing or special events?
Absolutely. We maintain an "off-call buffer" during your quiet hours so we're ready to surge instantly during peaks (airport runs, holidays, bad weather). No extra hiring on your end.
06
What if we want to cancel?
Pilot phase: anytime with 7 days' notice. Post-pilot: 30 days' notice. No penalties or clawback fees.
07
What if I need to scale or pause coverage?
Month-to-month pricing means you scale up or down instantly. Need extra coverage during summer? Add hours. Slower season?
Reduce without penalties.