Privacy Policy

1. Who We Are

NITI Fleet Operations provides 24/7 taxi dispatch outsourcing services to taxi fleet operators across Canada. We handle incoming customer calls, manage bookings, coordinate with drivers, and optimize fleet operations for accuracy and efficiency.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when:

Fleet operators sign up for our services or request information.

We handle customer taxi bookings on behalf of our fleet operator clients.

Visitors use our website (www.nitifleetops.com).

We communicate with you by phone, email, or other channels.

We are committed to handling personal information in compliance with Canadian privacy laws, including PIPEDA.

2. Types of Personal Information We Collect

We collect different types of information depending on your relationship with us.

2.1 Fleet Operator Information (Clients)

When fleet operators contact us, sign up, or use our services:

Contact and Business Information:

Company name, fleet size, service area

Contact person name, job title, phone, email

Billing address, payment details (processed via Stripe)

Service Setup Information:

Driver roster (driver names, phone numbers, vehicle details)

Fleet rules (pricing, service areas, booking policies)

Integration details (API keys, phone numbers we answer)

2.2 End-Customer Information (Taxi Passengers)

When we handle taxi bookings on behalf of our fleet operator clients:

Booking Information:

Passenger name, phone number, pickup/dropoff addresses

Ride details (time, special requests, payment method)

Destination and estimated fare

Communication Records:

Call recordings (for quality assurance and dispute resolution)

SMS confirmations or updates sent to passengers

Live chat transcripts (if used)

2.3 Website Visitor Information

Technical Data:

IP address, browser type, device information

Pages visited, time spent, referral source

Collected via cookies (see our Cookie Policy)

3. How We Collect Personal Information

3.1 Directly from You

When fleet operators complete contact forms, sign up, or provide service setup details.

When end-customers call our dispatch line (provided by our fleet clients).

3.2 From Our Clients

Fleet operators provide driver rosters and booking policies.

We receive incoming calls routed through client phone numbers.

3.3 Automatically

Website analytics and security logs.

3.4 From Communications

Email exchanges, phone call recordings, chat transcripts.

4. How We Use Personal Information

4.1 Fleet Operator Information

Provide dispatch services and manage client accounts.

Process payments and send invoices.

Improve service quality through analytics.

Communicate service updates and billing information.

Comply with legal and regulatory requirements.

4.2 End-Customer Information (Taxi Passengers)

Answer booking calls and create ride reservations.

Confirm bookings via SMS or phone.

Coordinate with drivers for pickup/dropoff.

Handle ride disputes or changes.

Maintain service quality records.

Important: End-customer data belongs to our fleet operator clients. We act as their service provider and process it only to deliver dispatch services. We do not use end-customer data for our own marketing or independent purposes.

4.3 Website Visitor Information

Improve website functionality and user experience.

Analyze usage patterns and website performance.

Protect against security threats.

5. How We Share Personal Information

5.1 With Fleet Operator Clients

End-customer booking data is shared with our client fleets to complete taxi rides.

Driver information is used internally to dispatch rides but may be shared with end-customers for pickup coordination.

5.2 Service Providers

We use third-party services to support operations:

Payment processors (Stripe): billing information

Telephony providers: call routing and recording

Hosting and cloud services: website and data storage

Communication tools: email, SMS delivery

These providers are bound by strict confidentiality agreements.

5.3 Legal and Compliance

We may disclose information if required by law or to:

Respond to court orders or government requests.

Protect our rights, property, or safety.

Detect, prevent, or address fraud or security issues.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction (subject to appropriate safeguards).

6. Data Retention

6.1 Fleet Operator Information

Account and billing records: 7 years (tax/accounting requirements).

Service communications: 3 years after service ends.

6.2 End-Customer Information

Booking records: 1–2 years (dispute resolution, service improvement).

Call recordings: 90 days (quality assurance), unless needed for disputes.

6.3 Website Data

Analytics: 14 months.

Security logs: 90 days.

We securely delete or anonymize information when no longer needed.

7. International Data Transfers

Your information may be stored or processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for any cross-border transfers.

8. Security Measures

We use industry-standard security practices including:

Encryption in transit (HTTPS) and at rest where appropriate.

Access controls and role-based permissions.

Regular security audits and vulnerability scanning.

Call recording only with notice and for legitimate business purposes.

No system is 100% secure. Contact us immediately if you suspect a security issue.

9. Your Rights and Choices

Under PIPEDA, you have the right to:

Fleet Operators (Clients):

Access the personal information we hold about your business.

Request correction of inaccurate information.

Request deletion (subject to legal retention requirements).

Withdraw consent to certain processing (may affect service delivery).

End-Customers (Taxi Passengers):

Contact your fleet operator directly for access to your booking information.

We will assist fleet operators in fulfilling these requests.

All Individuals:

Opt out of marketing communications.

Ask questions about our privacy practices.

How to Exercise Your Rights:

Email: info@nitifleetops.com

Phone: 778-847-2890

We will respond within 30 days (extensions possible with notice).

10. Call Recordings and Monitoring

Notice: Calls to our dispatch service may be recorded or monitored for:

Quality assurance

Training

Dispute resolution

Compliance with service level agreements

Recordings are stored securely for 90 days unless needed longer for specific disputes.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it.

12. Website Cookies

Our website uses cookies for functionality, analytics, and security. See our Cookie Policy for details.

13. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on our website with the updated effective date. Significant changes may be communicated by email.

14. Contact Information

NITI Fleet Operations Inc.
100 Quarry Villas S.E.
Calgary, Alberta, Canada

General Email: info@nitifleetops.com
Privacy Email: privacy@nitifleetops.com
Phone: 778-847-2890

For questions about this policy or your privacy rights, contact our Privacy Officer using the information above.

End of Privacy Policy