Services Niti Offers You.
Four Packages. Pick What Fits Your Fleet.
Package 1
Call-Only
Booking & Support
Starting at $18.90 CAD/hour
We handle every inbound call so your team drives revenue, not answers phones.
What You Get:
1. Answer Inbound Calls
Pickup rate above 95% in 20 seconds (queue-dependent)
2. Log Bookings
Every call logged into your platform (iCabbi, TaxiCaller, Autocab)
3. Provide Quotes
Accurate fares and ETAs for any zone, anytime
4. Handle Cancellations
Professional tone, calm resolution for customer retention
Performance Standards:
- Quality score above 90%
- Daily performance dashboards included
- 30-day pilot available—zero commitment
Ideal For:
Small fleets (under 50 vehicles) or daytime-only operations needing reliable call coverage without hiring.
Package 2
Full Dispatch + Call Centre
Complete Operations Partner
Starting at $20.25 CAD/hour
Complete dispatch management from booking to driver arrival. Hands-off operations for mid-size fleets.
What You Get:
1. Assign Drivers
Nearest available within 90 seconds (booking pickup usually <2 minutes)
2. Driver Chase for No-Shows
Call drivers 2x with SMS/WhatsApp log to ensure trip completion
3. Rider Follow-Up
Proactive calls after 5-minute delays with updated ETA
4. Reassign Failed Trips
Assign new driver within 2 minutes if initial assignment fails
5. Surge Management
Daily reports on high-demand zones (handled with data access and historical data)
6. Platform Sync
Live data sync with zero lag between platforms
Performance Standards:
- Dispatch time 90 seconds target
- Driver pickup under 2 minutes in operational area
- 30-day pilot with daily dashboards
- Weekly integration tests
Ideal For:
Mid-size fleets (50–500 vehicles) needing complete hands-off dispatch without internal hiring overhead.
Package 3
After-Hours & Overflow
24/7 Coverage Without Night Staff
Starting at $21.60 CAD/hour
Full dispatch coverage for nights, weekends, and peak events. Your revenue doesn't stop when your team clocks out.
What You Get:
1. Peak Hour Response
Call pickup <30 seconds (15-second targets during Fri-Sat 22:00-04:00 peak)
2. Surge Staffing
+25% agents on standby; flexible surge based on forecasted demand
3. Airport Priority Queue
Flight status confirmation + driver holding (15-minute hold included)
4. Event Management
Special handling for stadiums, concerts, high-volume events
5. Escalation Handling
24/7 supervisor on duty for complaints and urgent issues
Performance Standards:
- Real-time monitoring during peak windows
- Incident reporting for all escalations
- Staffing reports included
- Flexible surge capacity based on forecast data
Ideal For:
Fleets needing full dispatch coverage during nights, weekends, and events without maintaining local after-hours staff. Night revenue protected.
Package 4
Premium SLA & Reporting
Enterprise Reliability Guaranteed
Starting at $22.28 CAD/hour
Full dispatch plus continuous improvement. Enterprise-grade QA, analytics, and optimization for fleets that demand reliability
What You Get:
1. Call Monitoring
Record and review 10% of all calls for quality assurance
2. Weekly QA Scoring
Score agents on CSAT, AHT, and accuracy; generate weekly report cards
3. Bottom 10% Retraining
Identify underperforming agents and deliver targeted retraining
4. Root Cause Analysis
Monthly review of top 3 issues; create improvement plans
5. Custom Reporting
Client-specific KPIs: zone performance, peak hour trends, ROI dashboard
6. Proactive Optimization
Weekly memos with suggestions: driver zoning changes, communication scripts, training focus areas
7. Lighter Version Option
Focus on QA monitoring and reporting without optimization (if preferred)
Performance Standards:
Weekly QA report cards included
Monthly business review with dedicated account manager
Real-time custom dashboards
Continuous improvement framework
Lighter SLA option available on request
Ideal For:
Multi-location fleets or 200+ vehicles requiring enterprise-grade reliability, detailed analytics, and continuous operational improvement.
Ready to Stop Worrying About 24/7 Dispatch?
- 55% cheaper than local dispatch services
- Live dashboards - see results Day 1
- 99% calls answered <20 seconds
(industry-leading) - Canadian-based management
- Cancel anytime guarantee
- 30-day risk-free pilot
Or Send us an Email at
info@nitifleetops.com